Shipping & Returns
At Maharani, we understand the importance of a seamless shopping experience. That's why we strive to provide efficient shipping and hassle-free returns for our valued customers.
Shipping
We offer worldwide shipping to ensure that our unique accessories can reach you no matter where you are. Our dedicated team works diligently to process and dispatch your order as quickly as possible.
Please note: all Maharani Exclusive products have a longer processing and shipping times, please check below.
| Location | Processing Time | Cost |
| UK Standard Shipping | 3-5 Business Days |
£3.49 FREE - on orders over £50 |
| UK Standard Shipping - all Maharani Exclusive products | 5-7 Business Days |
£3.49 FREE - on orders over £50 |
|
UK Express Shipping - order before 1pm Not on Maharani Exclusive products |
1-2 Business Days |
£5.99 |
| EU Standard International | 2-11 Business Days |
£12.99 FREE - on orders over £70 |
| EU Standard International - all Maharani Exclusive products | 5-21 Business Days |
£12.99 FREE - on orders over £70 |
| Worldwide Standard International | 5-8 Business Days |
£15.99 FREE - on orders over £70 |
| Worldwide Standard International - all Maharani Exclusive products | 5-24 Business Days |
£15.99 FREE - on orders over £70 |
Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information. This allows you to easily track the progress of your package and anticipate its arrival.
Returns
We want you to be completely satisfied with your purchase from Maharani. If for any reason you are not, we offer a hassle-free return policy.
If you wish to return an item, please contact our customer service team within 30 days of receiving your order. They will guide you through the return process and provide you with a return authorisation.
In order to claim a refund for a damaged item, it is crucial that you report the issue to us within 7 days of delivery. To do so, please contact our customer support team at maharanilondonltd@gmail.com. Provide us with your order details, a description of the damage, and any supporting evidence such as clear photographs of the damaged item.
Once we receive your report, our team will carefully evaluate the damage and assess the situation. We may request additional information or evidence if necessary. Rest assured that we will handle your case with the utmost care and professionalism.
To be eligible for a return, the item must be in its original condition, unworn or unused, with all tags and packaging intact. Please ensure that you include the receipt or proof of purchase with your return.
Once we receive your returned item, our team will inspect it to ensure that it meets the return criteria. If approved, we will initiate the refund process.
Please note that we are unable to accept returns on earrings due to hygiene reasons. If you have any concerns or questions about a specific item, please reach out to our customer service team for assistance.
Refunds
Once your return has been approved, we will initiate the refund process. You will be notified via email regarding the status of your refund.
The refund will be issued to your original payment method within 10 business days. Please keep in mind that it may take additional time for your bank or credit card company to process the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact our customer service team for further assistance.
At Maharani, we are committed to providing exceptional service and ensuring your satisfaction. If you have any questions or need further assistance regarding shipping or returns, please don't hesitate to contact our customer service team at maharanilondonltd@gmail.com. We are here to help!